s188bet Privacy Policy

s188bet acts as the data controller in respect of all personal data collected through the s188bet platform, including the website, mobile interface, live chat, and customer support channels. As data controller, s188bet determines the purposes and means by which personal data is processed.

Where s188bet engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, and analytics vendors — those parties act as data processors and are contractually bound to process data only on s188bet's documented instructions and in accordance with applicable data protection standards.

If you have any questions about how s188bet handles your data, you may contact our support team via live chat or by emailing support@s188bet.co.

s188bet collects the following categories of personal data from Members:

1. Identity Data — full legal name, date of birth, nationality, and government-issued identification number (e.g., Malaysian National Registration Identity Card number or passport number).
2. Contact Data — registered email address, mobile phone number, and correspondence address.
3. Financial Data — bank account details, e-wallet identifiers (Touch n Go eWallet, Boost), transaction history, deposit and withdrawal records.
4. Technical Data — IP address, device type, browser type and version, operating system, screen resolution, time zone, and session duration.
5. Usage Data — pages visited, games played, bets placed, bet amounts, login timestamps, and interaction logs within the s188bet platform.
6. Communications Data — records of live chat interactions, email correspondence, and support ticket content between you and the s188bet team.
7. Verification Data — copies of identity documents, selfies, proof of address, and source of funds documentation submitted for Know Your Customer (KYC) purposes.

s188bet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data except where strictly required for regulatory KYC compliance and with your explicit consent.

s188bet collects personal data through the following means:

• Direct submission — data you provide during registration, account verification, deposit and withdrawal requests, bonus applications, and support interactions.
• Automated technologies — cookies, server logs, and similar tracking technologies that capture technical and usage data as you navigate the s188bet platform.
• Third-party sources — identity verification agencies, fraud prevention databases, and payment processors may provide or confirm personal data in connection with your account.

s188bet processes your personal data for the following purposes and on the following legal bases:

1. Account management and service delivery (contractual necessity) — to create and maintain your s188bet account, process bets, manage deposits and withdrawals, and deliver the services you have requested.
2. Regulatory compliance and KYC (legal obligation) — to verify your identity, confirm your age (21+), conduct anti-money laundering checks, and comply with requirements imposed by s188bet's international gaming licence.
3. Fraud prevention and platform security (legitimate interests) — to detect and prevent fraudulent activity, unauthorised account access, bonus abuse, and technical attacks on the platform.
4. Responsible gaming (legal obligation / legitimate interests) — to monitor gaming patterns, enforce deposit and loss limits, process self-exclusion requests, and identify Members who may be experiencing gambling-related harm.
5. Marketing and promotions (consent) — to send you promotional communications about s188bet offers, bonuses, and new features, where you have provided explicit consent. You may withdraw consent at any time via your account settings or by contacting support.
6. Analytics and platform improvement (legitimate interests) — to understand how Members use the platform and to improve the user experience, game selection, and technical performance.

s188bet does not sell your personal data to third parties. We share data only in the following circumstances:

• Service providers — payment processors (including Maybank, CIMB, Public Bank, Touch n Go eWallet, and Boost integrations), identity verification providers, hosting and infrastructure companies, and customer support platforms engaged to deliver s188bet services. All service providers are contractually bound to data confidentiality obligations.
• Regulatory authorities — gaming regulators, financial intelligence units, and law enforcement agencies where s188bet is legally obligated to disclose information.
• Fraud prevention agencies — to identify and prevent fraudulent registrations, payment fraud, and money laundering.
• Business transfers — in the event of a merger, acquisition, or asset sale involving s188bet, personal data may be transferred as part of the transaction, subject to equivalent privacy protections.

Where personal data is transferred outside Malaysia to service providers in other jurisdictions, s188bet ensures that appropriate safeguards — such as standard contractual clauses or equivalent mechanisms — are in place.

s188bet uses cookies and similar technologies on its platform. Cookies are small text files placed on your device that help the platform function correctly and enable us to understand how you use it.

We use the following categories of cookies:

• Strictly necessary cookies — required for core platform functionality including s188bet login sessions, account balance display, and security features. These cannot be disabled.
• Performance cookies — collect aggregated, anonymised data about how Members navigate the platform, which pages are visited most, and where errors occur, enabling us to improve performance.
• Functional cookies — remember your preferences such as language settings, displayed currency, and game filter selections to personalise your experience.
• Targeting cookies — used to deliver relevant promotional content within the s188bet platform based on your activity and game preferences. Where consent is required for these cookies under applicable law, we will request it.

You may control non-essential cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.

s188bet retains personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and audit obligations. Specific retention periods are as follows:

• Account and identity data is retained for the duration of membership and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction records (deposits, withdrawals, betting history) are retained for a minimum of five (5) years from the date of the transaction.
• Support and communications data is retained for three (3) years from the last interaction, or longer where a dispute is unresolved.
• Marketing consent records are retained for the duration of consent and for three (3) years following withdrawal of consent, for audit purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to an identified individual.

s188bet implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the s188bet platform.
• Encrypted storage of sensitive data including passwords (hashed and salted) and financial account details.
• Role-based access controls limiting internal staff access to personal data to those with a verified operational need.
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent security specialists.
• Incident response procedures for promptly detecting, investigating, and notifying affected Members of data breaches where required by applicable law.

Notwithstanding these measures, no method of data transmission or storage is 100% secure. s188bet cannot guarantee absolute security, but we are committed to continuous improvement of our data protection practices.

Subject to applicable Malaysian and international data protection law, s188bet Members have the following rights in respect of their personal data:

1. Right of access — you may request a copy of the personal data s188bet holds about you.
2. Right to rectification — you may request correction of inaccurate or incomplete personal data.
3. Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to s188bet's legal retention obligations.
4. Right to restrict processing — you may request that s188bet limits how it uses your data in certain circumstances.
5. Right to data portability — you may request a copy of your data in a structured, machine-readable format where technically feasible.
6. Right to withdraw consent — where processing is based on consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact s188bet support via live chat or email. We will respond to verified requests within 30 calendar days. We may require proof of identity before processing a data subject request.

The s188bet platform is strictly intended for individuals aged 21 years and above. s188bet does not knowingly collect personal data from minors. If we become aware that a Member is under the age of 21, we will immediately close the account, confiscate any balance, and delete all associated personal data in accordance with our data retention policy.

If you are a parent or guardian and believe that a minor has registered on s188bet without your consent, please contact our support team immediately for urgent account review.

s188bet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Material changes will be communicated to Members via registered email or prominent in-platform notification prior to the effective date, where practicable.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage Members to review this Policy periodically. Your continued use of the s188bet platform following the publication of changes constitutes acceptance of the revised Policy.

If you have questions, concerns, or requests relating to this Privacy Policy or to the personal data s188bet holds about you, please contact us through the following channels:

• Live Chat — available 24/7 directly on the s188bet platform. Average response time under two minutes.
• Email — support@s188bet.co. Responses to data-related enquiries are provided within 30 calendar days.

s188bet takes all privacy-related concerns seriously. Where a Member remains unsatisfied with the outcome of an enquiry, they may escalate the matter to the relevant data protection authority in the jurisdiction governing s188bet's operating licence.